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Account deletion

Confirm it is you with a code from your email, then delete everything in one tap. No call to the store needed.

Delete only some of your data?

Your avatar, delivery addresses and saved posts can be removed separately at any time in the app profile — no need to delete the account. For any other data, write to info@urbn.kz.

Right in the app — the fastest way

Open Profile → Delete account. Your club membership is deleted immediately, no email to support needed.

From the web

Send us a request from your account's email — we process deletion requests within 30 calendar days.

info@urbn.kz

What gets deleted

  • Profile name and city
  • Saved posts
  • Contest entries
  • Bonus history

Deletion is permanent and cannot be undone.

Deleting the app from your phone does not delete your account — use one of the ways above.

How we store and process data is described in the privacy policy: /legal/privacy